Terms of Service

The service

Aura is an AI assistant provided by Embankment Labs. Features may include messaging channels, proactive follow-ups, optional calendar connections, and tools that help you get things done. The product is evolving; features may change, be limited during beta, or require a paid subscription.

Your account

• You must provide accurate registration details and keep login credentials secure
• You are responsible for activity under your account and for how you use the assistant
• You must have the right to share any content or calendar access you grant to Aura
• Do not use the service for unlawful, harmful, abusive, or deceptive purposes

AI limitations

Aura can make mistakes. Outputs may be incomplete or incorrect. It is not a substitute for professional advice (legal, medical, financial, or otherwise) and is not a crisis service. For urgent help, see our safety resources.

Third-party services

The service may connect to third parties you choose (for example Google, WhatsApp, payment processors, or model providers). Their terms and privacy policies also apply. We are not responsible for third-party outages or policy changes.

Fees

Paid plans are billed as described at signup or in your account. Fees are generally non-refundable except where required by law or expressly stated. Fair-use or usage limits may apply to provisioned AI capacity.

Suspension and termination

We may suspend or end access if you breach these terms, create security or abuse risk, or if required for operational or legal reasons. You may stop using the service and request account closure as described in the Privacy Policy.

Liability

To the fullest extent permitted by law, Embankment Labs provides Aura on an “as is” basis and is not liable for indirect or consequential losses, or for decisions you make based on assistant output. Nothing in these terms excludes liability that cannot be excluded under applicable law.

Governing law

These terms are governed by the laws of England and Wales, unless mandatory consumer protections in your country say otherwise. Contact: aura@embankmentlabs.com.